Our priority is to get the package to the customer's home as quickly as possible, we provide a tracking code to view the status of the order at any time.

SHIPPING TIMES

Items eligible for payment on delivery:

Our shipments are delivered in 24/48 business hours.
Possibility of payment on delivery (+5.00€)
Our goal is to process and ship all orders, Monday through Friday within 24 hours, of orders received by noon.

PLEASE NOTE: If you choose the mode of payment on delivery, the purchase and sale is considered concluded at the time the online order is placed and not at the time of payment. As a result of this, the buyer is OBLIGATED TO MAKE PAYMENT at the time of delivery. Consequences to a failure to comply may be a CLAIM for damages by the seller against the buyer equal to the cost of transportation and expenses of the payment on delivery service.

Items not eligible for payment on delivery:

Our shipments are processed in 24/72 business hours and delivered in 7/10 business days.

Customized items:

Customized items have a production time of up to 10 business days, will then be processed in 24/72 hours and delivered in 7/10 business days

Customized items are not eligible for payment on delivery.

TRACKING INFORMATION

You will receive a shipment confirmation email with tracking code when your order has been delivered to BRT couriers so you can check the progress of your package at any time.

If you do not receive tracking please write to us via the CONTACT US page.

RETURNS AND REFUNDS

NatalieOfficial recognizesthe possibility to return and refund merchandise.
Go to the page

If you have any questions contact us at info.natalieofficial@gmail.com

MAXIMUM TRANSPARENCY

One of our strengths is to offer excellent service to our customers while maintaining maximum transparency at all times.

That's why we have decided to pay directly us for the shipments of our products, which will then be completely free for our customers.

Every order is sanitized and treated with the utmost care, that's why you may receive your order in different packages in the case of multiple orders. This is because we want to ensure maximum security and reliability in the shipment of your order.