Our priority is to get the package to the customer's home as quickly as possible, we provide a tracking code to view the status of the order at any time.

SHIPPING TIMES

Items eligible for payment on delivery:

Our shipments are delivered in 24/48 business hours.
Our goal is to process and ship all orders, Monday through Friday within 24 hours, of orders received by noon.

TRACKING INFORMATION

You will receive a shipment confirmation email with tracking code when your order has been delivered to BRT couriers so you can check the progress of your package at any time.

If you do not receive tracking please write to us via the CONTACT US page.

RETURNS AND REFUNDS

NatalieOfficial recognizesthe possibility to return and refund merchandise.
Go to the page

If you have any questions contact us at info.natalieofficial@gmail.com

MAXIMUM TRANSPARENCY

One of our strengths is to offer excellent service to our customers while maintaining maximum transparency at all times.

That's why we have decided to pay directly us for the shipments of our products, which will then be completely free for our customers.

Every order is sanitized and treated with the utmost care, that's why you may receive your order in different packages in the case of multiple orders. This is because we want to ensure maximum security and reliability in the shipment of your order.